Support
How can we help?
Email support@louvain.ai and we will get back to you. Say which workspace you are in and what you were doing, and include any error text you saw — never a password or an API token.
Is something down?
The status page asks the service directly from your browser and lists recent incidents.
How do I…?
The documentation (opens in a new tab) covers connecting sources, asking, AI assistants such as Claude and Cursor (connecting an AI assistant (opens in a new tab)), administration and limits. Troubleshooting (opens in a new tab) lists common problems and their fixes.
A security issue
Report a vulnerability to security@louvain.ai. How Louvain protects your data is on the security page.
Your data and privacy
Questions about personal data go to privacy@louvain.ai. See the privacy policy and the subprocessors we use.
Self-hosting Louvain?
The self-hosting guide is in the documentation once you are signed in. For help running it under a commercial agreement, talk to us.